At Pianisso, we strive to provide high-quality digital sheet music and resources for piano enthusiasts. Due to the nature of digital products, we generally do not offer refunds or exchanges once a purchase has been made and the product has been downloaded.

Exceptions:

• Duplicate Purchase: If you accidentally purchased the same item twice, please contact our customer support team with proof of purchase. We will gladly issue a refund for the duplicate purchase.

• Technical Issues: If you experience technical difficulties accessing or downloading your purchased sheet music, please contact us. We will do our best to resolve the issue and, if necessary, provide a replacement download.

Non-Refundable Items:

• Pianisso Pro Membership Fees: Membership fees are non-refundable, but you can cancel your membership at any time to avoid future charges.

• Sale Items or Promotional Offers: Sheet music purchased during sales or promotional offers may not be eligible for refunds.

How to Request a Refund:

If you believe your purchase meets the criteria for a refund, please contact our customer support team within 14 days of the original purchase date. Provide your order number and a brief explanation of the reason for your request.

Our Commitment:

While we cannot offer refunds in most cases, we are committed to providing excellent customer service. If you have any concerns or questions about your purchase, please don’t hesitate to contact us. We will do our best to assist you and ensure your satisfaction.

Changes to This Policy:

Pianisso reserves the right to modify or update this refund policy at any time without prior notice. Please review this policy periodically for any changes.  

Contact Us:

For any questions or concerns regarding our refund policy, please contact our customer support team at hello@pianisso.com